Why do require a remap deposit? When we book an appointment for you, we commit that time and our resources to your remap. This means that, if anyone else wants to come at the same time, we will be unable to see them and will have to offer them an alternative time. At busy times, this can mean waiting over one week for the next available appointment (longer for Saturday appointments). If you do not then attend that appointment and either do not tell us in advance or give insufficient notice, we are unable to allocate the time to someone else; however, we still have overheads and staff salaries to pay during the unproductive time.
For this reason, it is our policy to request deposits and make a charge if insufficient notice of cancellation or amendment is given.
We make appointments with the expectation that you will attend at the agreed date & time to undergo your remap; if you change your mind or work/other commitments prevent you from attending, we ask you to give as much notice as possible so that we can reallocate your appointment slot to another customer.
When booking your appointment, we will normally seek a deposit from you, payment of which is your confirmation of your commitment to attend your appointment.
We may, at our discretion, accept a booking on a provisional basis without payment of a deposit. In such situations, we will normally agree alternative arrangements for payment of the deposit with you. If you do not pay the deposit within the timescale you have agreed, we reserve the right to cancel your appointment and reallocate the time to another customer.
If you are unable to attend your appointment for any reason, then you should tell us as soon as possible and no later than 10 working days.
Providing you give notice of postponement/amendment no later than these deadlines, your deposit can be allocated to another date or vehicle.
Non-attendance (including late cancellation)
If you do not attend your appointment, or cancel later than the deadlines shown above, we reserve the right to retain your deposit.